Ordering Information

How Do I Place An Order?

We want you to feel as secure buying through Howard Miller USA as possible, therefore we offer a few different ways to place an order:

Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.

Call us! - Our sales and service team is ready to place your order over the phone. Our staff does not work on commission, so you will never be pressured. You can reach us at (888) 443-4412, Mon-Fri 8-9, Sat and Sun 10-5 PST.

Mail-In Your Order! For details on how to mail in your order, see below.

What Are My Payment Options?

Credit Cards - We accept MasterCard, Visa, Discover, and American Express.

PayPal

Google Checkout


Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.

Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashiers check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or postal mail. Please Fax Purchase Orders To: (323) 686-5557. Some additional terms and conditions include:

  • The minimum purchase order amount we accept is $100.
  • Payment terms are Net 30.
  • We cannot accept purchase order numbers over the phone.
  • We cannot accept international purchase orders.
  • We cannot process an order until we have received a signed purchase order.

We cannot accept your purchase order unless you agree to these terms. Please feel free call us at (888) 443-4412 with any questions. Please contact Customer Support if you have a preferred payment method that you would like added to our payment options.

Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. The subject line will say "Order Confirmation from Howard Miller USA" and will contain your order number. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, please contact us as soon as possible either by phone or email. Be sure to include your account email address and order number. We will send a new confirmation to you.

How Do I Cancel My Order?

If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please call us at (888) 443-4412. Generally we cannot cancel an order once it has shipped from the warehouse. Therefore the sooner you call the better our chance of catching the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

Sales Tax

One of the best things about buying through Howard Miller USA is that we do not have to charge sales tax, with one notable exception: orders shipping to destinations in the Orange County , California will be subject to a 8.75% sales tax. However, Howard Miller USA is not responsible for individual States’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your State’s regulations before you shop.

Using Promotional Codes

When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. (Please note, many promotional codes and coupons are limited to one per purchase) .