Return Policy

At Howardmillerusa.com we will do everything in our power to ensure you are 100% satisfied. To avoid potential misunderstandings, it is important to read this policy prior to your purchase.

Damaged Merchandise

We take every precaution to properly prepare your merchandise for transit. To help prevent damage, our shipping department will often times double-box your merchandise. This is in addition to the factory's already tough packaging. We do not assess additional charges for double boxing. Double-Boxing is one way we try to satisfy you by ensuring your merchandise reaches it's destination unharmed. In some cases even our best efforts are unsuccessful and your merchandise arrives damaged. This is usually due to the rigorous conditions that the packages go through during the hundreds and sometimes thousands of miles of transit.

Minor Damage
If your item suffers minor damage in transit, please know that replacement parts will be sent to you free of charge (including shipping). We have carefully screened all our manufacturers to ensure they provide helpful assistance in identifying damaged or missing parts and provide a toll-free number for this service. Consequently, the most efficient method for ordering additional parts is to call the manufacturer directly. The manufacturer's toll-free number is located in the assembly instructions booklet.

Severe Damage
If the damage to your merchandise is severe, refuse the shipment at the time of delivery. Please contact Howardmillerusa.com to inform us of the refusal. Once the items are returned to us, we will ship the replacement item(s). You are not responsible for shipping charges on the second delivery.

All defective merchandise will gladly be replaced repaired and shipped back at no additional charge.

Merchandise Return Policy

We offer a 7 days a full refund policy, if the Merchandise shipped via UPS, Fedx or USPS services, the merchandise must be returned in it's original box with original packing materials with the same shipping services. Please include all paperwork with your return to ensure prompt and accurate credit. Due the weight of our merchandise, shipping costs on most items range from $5 to $250. Both the original shipping costs and the return shipping costs are the customer's responsibility.

Howardmillerusa.com does assess a 20% restocking fee on all non-defective items or customer changed her mind after the received the order. Refunds will not be made on merchandise fully or partially assembled. Merchandise shipped via specsial Home delivery services, It needs special arrangement to be made to Set up a return, and the cost of the returns will be given by calling us at 888-443-4412 or email us. Products may be returned without restocking fees if they have been damaged during shipping and no longer in flawless condition or if they contain blamishes or defects caused by the manufacturer. All damaged products must be reported to the customer service department no longer than 14 days after delivery has been completed.

To report a damaged item please call 888-443-4412 or email us at orders@howardmillerusa.com first. We usually respond to all damage-related issues withing one business day.

Howard Miller Espresso Curio Cabinets with Mirror Back Someone in Manteca bought a Six Glass Shelf Espresso Curio Cabinet | 680536 Howard Miller for $1,299.00 12 Hours ago.
680594 Howard Miller Black Side Door Curio Console Someone in Haddon Heights bought a Black Finish Single Glass Shelf Curio Console Cabinet | 680594 Howard Miller for $828.10 1 days ago.
680538 Tyler Mirrored Glass Black Curio Cabinet Someone in Haddon Heights bought a Six Glass Shelf Black Satin Finish Curio Cabinet | 680538 Howard Miller for $1,299.00 1 days ago.
625566 Howard Miller Antique Brass Oversized Wrought Iron Wall Clock Wingate Someone in Scottsdale bought a Wrought Iron Open Dial Round Oversized Wall Clock | 625566 Howard Miller for $339.00 1 days ago.
Howard Miller curio cabinet shelf clips Someone in New York bought a Parts Curio Cabinet Shelf Clips | 238985 Howard Miller for $6.00 1 days ago.
49" large wrought-iron wall clock aged nickel Howard Miller 625472 Someone in Huntersville bought a Open Dial Wrought Iron Quartz Large Wall Clock | 625472 Howard Miller for $329.00 1 days ago.
HowardMiller Traditional chiming Quartz Mantel Clock 635101 CHRISTOPER Someone in Whitmore Lake bought a Windsor Cherry Single Chime Quartz Mantel Clock | 635101 Howard Miller for $189.00 2 days ago.
695138 Red Mountain Howard Miller Wine Bar Cabinet Someone in Pasco bought a Rustic Industrial Metal Open Shelf Wine Bar Cabinet | 695138 Howard Miller for $1,149.00 3 days ago.
Traditional Mantel Clock dual chiming Quartz Mantel 635144 ANDREA Someone in Alexandria bought a Dual Chime Carved Peep Hole Pendulum Quartz Mantel Clock | 635144 Howard Miller for $309.00 3 days ago.
Someone in Shawnee bought a Silver Metal Mantel Clock Winding Key | 238909 Howard Miller for $15.00 3 days ago.
howardmiller-grandfather-clock-Door_Key_Presidential_238916 Someone in Panama City bought a Presidential Floor Clock Door Key With Tassel | 399868 Howard Miller for $19.00 3 days ago.
Howard Miller grandfather,mantel, wall clocks Winding Key Someone in Panama City bought a Wood Handled Grandfather Clock Brass Winding Crank Key | 390840 Howard Miller for $15.00 3 days ago.
Wrought iron Howard Miller Wall Clock antique red dial 625374 HARMON Someone in Pleasant Grove bought a Black Red Round Wall Clock With Peep Hole Pendulum | 625374 Howard Miller for $249.00 3 days ago.
625450 Howard Miller 15-3/4" round brushed aluminum wall clock Spokane Someone in Belgrade bought a Round Brushed Aluminum Frame Office Wall Clock | 625450 Howard Miller for $45.99 4 days ago.
Howard Miller Tabletop metal table clock with glass | FAIRVIEW 645-622 Someone in Greensboro bought a Brass Skeleton Glass Case Table Clock | 645622 Howard Miller for $209.00 4 days ago.
grandfather-clock-curio-cabinet-Door_Key_Old_Style_237924 Someone in Goshen bought a Vintage Style Floor Clock Door Key | 237924 Howard Miller for $15.00 4 days ago.
howardmiller-grandfather-clock-Door_Key_Presidential_238916 Someone in Goshen bought a Presidential Floor Clock Door Key With Tassel | 399868 Howard Miller for $19.00 4 days ago.
Door Key - Brass 238912 Someone in Goshen bought a Grandfather Clock Brass Door Key | 238912 Howard Miller for $15.00 4 days ago.
399510 Grandfather Clock Floor Leveler Someone in Woodbridge bought a Grandfather Clock Parts Floor Leveler | 399510 Howard Miller for $6.95 5 days ago.
Lubricating clock oil Someone in Grain Valley bought a Parts Clock Lubricating Oil | 236822 Howard Miller for $31.95 5 days ago.
611218 Quinten II Satin Black Stainless Steel Grandfather Clock Someone in Clifton Park bought a Single Chime White Dial Chrome Case Modern Grandfather Clock | 611218 Howard Miller for $2,699.00 5 days ago.
Lubricating clock oil Someone in New Ashford bought a Parts Clock Lubricating Oil | 236822 Howard Miller for $31.95 5 days ago.
Someone in Edison bought a Silver Metal Mantel Clock Winding Key | 238909 Howard Miller for $15.00 5 days ago.
Lubricating clock oil Someone in Virginia Beach bought a Parts Clock Lubricating Oil | 236822 Howard Miller for $31.95 6 days ago.
Door Key - Brass 238912 Someone in Mt Pleasant bought a Grandfather Clock Brass Door Key | 238912 Howard Miller for $15.00 7 days ago.
Radio Controlled Daylight Saving Wall Clock HowardMiller 625259 MURROW Someone in Nappanee bought a Cherry Finish White Dial Radio Controlled Office Wall Clock | 625259 Howard Miller for $119.00 7 days ago.
Carriage Bracket Style Mantel Clock 635190 Someone in Billings bought a Vintage Lantern Aged Antique Oak Mantel Clock | 635190 Howard Miller for $139.00 7 days ago.
Lubricating clock oil Someone in Wrenshall bought a Parts Clock Lubricating Oil | 236822 Howard Miller for $31.95 7 days ago.
Howard Miller curio cabinet shelf clips Someone in Wrenshall bought a Parts Curio Cabinet Shelf Clips | 238985 Howard Miller for $6.00 7 days ago.
Auto Daylight-Savings Wall Clock decorative antique 620441 GOULD Someone in Dewitt bought a Golden Framed With Rusty Dial Battery Wall Clock | 620441 Howard Miller for $129.00 8 days ago.
Howard Miller 18" antique dial wall Clock 620314 duel hour movement Someone in Port Charlotte bought a Authentic Design Antique Round Wall Clock | 620314 Howard Miller for $159.00 8 days ago.
Howard Miller Black glass arched tabletop alarm clock | EBONY 645-702 Someone in Gladstone bought a Arched Mirror Base Masculine Tabletop Alarm Clock | 645702 Howard Miller for $33.99 10 days ago.
Door Key - Brass 238912 Someone in Atascadero bought a Grandfather Clock Brass Door Key | 238912 Howard Miller for $15.00 11 days ago.
680533 curio console cabinet Cherry Finish Howard Miller Underhill room Someone in GREEN VALLEY bought a Cherry Curio Console Glass Shelf Display Cabinet | 680533 Howard Miller for $799.00 11 days ago.
Lubricating clock oil Someone in Hidden Valley Lake bought a Parts Clock Lubricating Oil | 236822 Howard Miller for $31.95 12 days ago.
Howard Miller grandfather,mantel, wall clocks Winding Key Someone in Webb City bought a Wood Handled Grandfather Clock Brass Winding Crank Key | 390840 Howard Miller for $15.00 13 days ago.