At Howardmillerusa.com we will do everything in our power to ensure you are 100% satisfied. To avoid potential misunderstandings, it is important to read this policy prior to your purchase.
We take every precaution to properly prepare your merchandise for transit. To help prevent damage, our shipping department will often times double-box your merchandise. This is in addition to the factory's already tough packaging. We do not assess additional charges for double boxing. Double-Boxing is one way we try to satisfy you by ensuring your merchandise reaches it's destination unharmed. In some cases even our best efforts are unsuccessful and your merchandise arrives damaged. This is usually due to the rigorous conditions that the packages go through during the hundreds and sometimes thousands of miles of transit.
If your item suffers minor damage in transit, please know that replacement parts will be sent to you free of charge (including shipping). We have carefully screened all our manufacturers to ensure they provide helpful assistance in identifying damaged or missing parts and provide a toll-free number for this service. Consequently, the most efficient method for ordering additional parts is to call the manufacturer directly. The manufacturer's toll-free number is located in the assembly instructions booklet.
If the damage to your merchandise is severe, refuse the shipment at the time of delivery. Please contact Howardmillerusa.com to inform us of the refusal. Once the items are returned to us, we will ship the replacement item(s). You are not responsible for shipping charges on the second delivery.
All defective merchandise will gladly be replaced repaired and shipped back at no additional charge.
Merchandise Return Policy
We offer a 7 days a full refund policy, if the Merchandise shipped via UPS, Fedx or USPS services, the merchandise must be returned in it's original box with original packing materials with the same shipping services. Please include all paperwork with your return to ensure prompt and accurate credit. Due the weight of our merchandise, shipping costs on most items range from $5 to $250. Both the original shipping costs and the return shipping costs are the customer's responsibility.
Howardmillerusa.com does assess a 20% restocking fee on all non-defective items or customer changed her mind after the received the order. Refunds will not be made on merchandise fully or partially assembled. Merchandise shipped via specsial Home delivery services, It needs special arrangement to be made to Set up a return, and the cost of the returns will be given by calling us at 888-443-4412 or email us. Products may be returned without restocking fees if they have been damaged during shipping and no longer in flawless condition or if they contain blamishes or defects caused by the manufacturer. All damaged products must be reported to the customer service department no longer than 14 days after delivery has been completed.
To report a damaged item please call 888-443-4412 or email us at [email protected] first. We usually respond to all damage-related issues withing one business day.